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Accessibility Statement

This statement was last updated on August 17, 2026.

Accessibility at HAVEN

Many spaces, systems, and services are not designed with the needs of disabled people in mind. I believe access to psychotherapy should not require you to minimize, ignore, or work against what your body needs.

Accessibility at HAVEN means recognizing that people move through the world, communicate, process information, and participate in therapy in different ways. I am committed to reducing barriers where I can and working collaboratively with clients to make reasonable accommodations based on their individual needs.

Physical Accessibility

HAVEN is located on the ground level of the building. Several designated accessible parking spaces are located directly in front of the entrance, with a curb cut providing wheelchair access from the parking area.

Doorways throughout the building and into the therapy space are wide enough to accommodate a wheelchair. If opening the exterior or interior doors would present a barrier, you are welcome to call or text me when you arrive so that I can meet you at the entrance and assist with the doors.

The therapy room can also be adapted to accommodate different physical needs. Furniture can be moved or rearranged to provide additional space or make positioning more comfortable.

A wheelchair-accessible restroom is available on the same level and includes a grab bar to assist with transfers.

If you have questions about whether the physical space will meet your particular access needs, I welcome you to contact me before your appointment.

Accessibility Within Therapy

There is no single “right” way to participate in therapy. You are welcome to change positions, move, stand, take breaks, or use mobility aids, medical equipment, comfort items, or other supports you need during your session.

Body-centered practices are always adapted to your physical capacity, comfort, and preferences. You will not be expected to hold a particular posture, remain still, make eye contact, or participate in movement or other experiential practices that do not feel accessible or appropriate for you.

If changes to lighting, seating, positioning, pacing, movement, or other aspects of the therapy environment would make the space more accessible, please let me know. We can explore what works best for you.

Telehealth & Alternative Access

Telehealth is available to clients located in Tennessee and may be an option when traveling to the office creates a physical, medical, sensory, or logistical barrier.

If you need an adjustment to how we communicate, schedule, complete paperwork, or otherwise participate in therapy, I encourage you to ask. I may not be able to meet every access need, but I will work with you to identify reasonable options whenever possible.

Website & Client Portal Accessibility

I am committed to making information about HAVEN as accessible as reasonably possible. Because website platforms, client portal software, devices, and assistive technologies vary, I cannot guarantee compatibility with every accessibility tool or technology.

If you encounter an accessibility barrier while using this website, completing forms, or accessing the client portal, please let me know. When possible, I will work with you to find an alternative way to access the information or complete the necessary task.

Requests, Questions & Feedback

Access needs are individual, and I don't expect you to fit yourself into a predetermined way of participating in therapy.

If there is an accommodation that would make therapy, communication, scheduling, or the physical space more accessible to you, I welcome you to let me know. You are also welcome to contact me with accessibility questions before scheduling an appointment.

Accessibility is an ongoing practice. If something isn't working for you—or if you notice a barrier I may not have recognized—I welcome that feedback and the opportunity to consider what can be changed.

Currently accepting clients for
in-person and telehealth services throughout Tennessee.

License: TN 6169

NPI: 1700544921

Phone

615-592-6368

Address

217 West Maplewood Drive
Nashville, TN 37207

Jennifer Knowles, LPC-MHSP (HAVEN Therapy, LLC), is a licensed professional counselor specializing in integrative, somatically-informed psychotherapy to support clients experiencing anxiety, depression, grief, and other mental health concerns. I am committed to providing services that are accessible to people of all abilities, identities, and ways of being.

DISCLAIMER:
The services provided by Jennifer Knowles, LPC-MHSP (HAVEN Therapy, LLC) are intended to support mental health and well-being and are psychotherapeutic in nature. They are not a substitute for medical treatment, and I do not diagnose or treat medical conditions. Clients are encouraged to consult with their healthcare providers for any medical concerns. Somatically-informed approaches are used as part of psychotherapy and do not constitute medical or physical treatment.

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